Last updated: 2 February 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and Pepform Pty Ltd ("Pepform", "we", "us", or "our") governing your access to and use of the Pepform platform, services, software, and any related documentation (collectively, the "Service").
BY ACCESSING OR USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT ACCESS OR USE THE SERVICE.
You represent and warrant that you have the legal capacity to enter into this agreement. If you are entering into these Terms on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
Pepform provides a SaaS-based affiliate marketing and growth network platform that enables businesses to create, manage, track, and optimize customer affiliate programs through automated messaging, analytics, campaign management tools, hosted affiliate/handoff pages (/r/[code], /referral, /referred), and embeddable experiences for common CMS platforms.
The Service may include features such as SMS/WhatsApp messaging, email campaigns, customer data management, affiliate tracking, analytics dashboards, and integration capabilities. Pepform reserves the right to modify, suspend, or discontinue any aspect of the Service at any time without prior notice.
To use the Service, you must:
You may not transfer or share your account credentials with any third party. Pepform reserves the right to suspend or terminate accounts that violate these requirements.
You agree NOT to use the Service for any unlawful, fraudulent, or prohibited purpose, including but not limited to:
You may not use the Service if you or your organization:
You must not use the Service to publish or distribute personal information with the intent to intimidate, menace, harass, or facilitate doxxing. We may suspend or terminate accounts and preserve evidence where we reasonably suspect doxxing or related misuse, and we may cooperate with law enforcement.
Violation of this section will result in immediate account termination, forfeiture of all fees paid, and potential legal action. Pepform reserves the right to report violations to law enforcement authorities.
You are solely responsible for all content, data, and information you upload, transmit, or store through the Service ("User Content"). You represent and warrant that:
Pepform does not claim ownership of your User Content but requires a limited license to provide the Service. You grant Pepform a worldwide, non-exclusive, royalty-free license to use, process, and transmit your User Content solely for the purpose of providing and improving the Service.
By using our messaging features, you agree to:
Violation of messaging compliance may result in carrier filtering, fines up to $1,500 per message under TCPA, immediate account suspension, and liability for all damages incurred by Pepform.
You agree to pay all fees associated with your use of the Service as outlined in your selected subscription plan. All fees are:
If payment fails or your account becomes past due, Pepform may suspend or terminate your access to the Service. You remain liable for all unpaid fees plus interest at 1.5% per month or the maximum rate permitted by law, whichever is lower.
Pepform may offer promotional discounts or credit-based allowances at its discretion. Such promotions do not create any ongoing entitlement or expectation of continued free service.
We continually evolve the Service, so please review your plan documents for the most current commitments. During these adjustments:
Pepform may update, retire, or replace features as our roadmap evolves; we will communicate significant changes and any data preservation windows where feasible.
Refer Labs operates a affiliate partner program that allows ambassadors to earn commissions by referring new partners and clients to the platform. By participating as an ambassador, you agree to the following commission terms:
All commissions require manual approval to prevent fraud and ensure compliance:
As an ambassador, you agree to:
Important: Commission earnings may be taxable income in your jurisdiction. You are solely responsible for:
For Australian ambassadors earning over $75,000 AUD annually, GST may apply to commission payments. For ambassadors in countries requiring tax reporting (such as 1099-NEC forms in the United States), Refer Labs will issue required tax documentation for earnings exceeding applicable thresholds. You are required to provide valid tax information upon request.
Refer Labs reserves the right to modify commission rates, payout thresholds, and program terms at any time with 30 days' notice to active ambassadors. Changes will not affect commissions already earned and approved prior to the modification date.
You may cancel your subscription at any time by contacting support at jarred@referlabs.com.au or through your account dashboard. Upon cancellation:
Refunds are generally not provided except in the following circumstances:
To request a refund, contact support at jarred@referlabs.com.au with:
Refund requests will be reviewed within 5 business days. Approved refunds will be processed to the original payment method within 14 business days. Refunds may take additional time to appear in your account depending on your financial institution.
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law (ACL) or other applicable consumer protection legislation that cannot be excluded, restricted, or modified by agreement. If the Service fails to meet a consumer guarantee, you may be entitled to a remedy under the ACL.
All intellectual property rights in the Service, including but not limited to software, algorithms, user interfaces, designs, trademarks, logos, documentation, and proprietary methodologies, are owned exclusively by Pepform or its licensors. These Terms do not grant you any ownership rights in the Service.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for your internal business purposes in accordance with these Terms. You may not:
If you provide feedback, suggestions, or ideas about the Service, you grant Pepform an unlimited, irrevocable, perpetual, royalty-free license to use, implement, and commercialize such feedback without compensation or attribution.
Your use of the Service is governed by our Privacy Policy, which is incorporated into these Terms by reference. You acknowledge that Pepform will process personal data in accordance with applicable privacy laws including the Australian Privacy Act 1988 (and Australian Privacy Principles), Spam Act 2003, GDPR, and CCPA.
For EU/UK users: Pepform acts as a data processor when handling customer data you upload. You are the data controller and are responsible for ensuring you have a lawful basis for processing and transferring personal data to Pepform.
Pepform implements reasonable security measures but cannot guarantee absolute security. You are responsible for implementing appropriate security practices for your account and data, including ensuring you have consent to transfer personal information overseas (e.g., to the United States) for hosting and processing.
If you have privacy concerns, you may contact us (Section 24) or lodge a complaint with the Office of the Australian Information Commissioner (oaic.gov.au).
The Service may integrate with or rely on third-party services including Twilio (SMS), Resend (email), Supabase (database), and Vercel (hosting). Your use of these third-party services may be subject to their respective terms of service.
Pepform is not responsible for the availability, performance, or actions of third-party services. Any disputes with third-party providers are solely between you and that provider. Pepform disclaims all liability for third-party service failures or interruptions.
While Pepform strives to maintain high availability, we do not guarantee uninterrupted access to the Service. Pepform may suspend the Service for maintenance, upgrades, security patches, or other operational reasons with or without notice.
Pepform is not liable for any downtime, data loss, or business interruption caused by service outages, force majeure events, third-party failures, or circumstances beyond our reasonable control.
You agree to indemnify, defend, and hold harmless Pepform, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.
PEPFORM EXPRESSLY DISCLAIMS ALL WARRANTIES INCLUDING BUT NOT LIMITED TO:
No advice or information obtained from Pepform shall create any warranty not expressly stated in these Terms. Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Nothing in this section limits any non-excludable consumer guarantees under the ACL.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PEPFORM SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:
SUBJECT TO ANY NON-EXCLUDABLE RIGHTS (INCLUDING UNDER THE ACL), PEPFORM'S TOTAL AGGREGATE LIABILITY IS CAPPED AT THE GREATER OF (A) THE AMOUNT YOU PAID TO PEPFORM IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) $100 AUD.
This limitation applies regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise) and even if Pepform has been advised of the possibility of such damages. Some jurisdictions do not allow limitations on liability, so some of the above may not apply to you. To the extent permitted by law, this limitation does not apply to liability that cannot be limited under the ACL (including guarantees for services) or to losses caused by our gross negligence, fraud, or wilful misconduct. Where the ACL applies and permits limitation, our liability is limited to resupplying the services or paying the cost of resupply.
Pepform reserves the right to suspend or terminate your access to the Service immediately, without prior notice or liability, for any reason including but not limited to:
You may terminate your account at any time by contacting support. Upon termination:
Pepform reserves the right to modify these Terms at any time in our sole discretion. We will provide notice of material changes by:
Your continued use of the Service after modifications become effective constitutes your acceptance of the revised Terms. If you do not agree to the modifications, you must stop using the Service and terminate your account. Where required by law, material changes will give you a reasonable opportunity to terminate without penalty.
Pepform may also modify, suspend, or discontinue any aspect of the Service at any time without liability. We are not obligated to provide any specific features or maintain backwards compatibility.
These Terms shall be governed by and construed in accordance with the laws of New South Wales, Australia, without regard to conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods shall not apply.
Before initiating formal proceedings, you agree to first attempt to resolve any dispute informally by contacting us at jarred@referlabs.com.au with a detailed description of the dispute. We will make good faith efforts to resolve the dispute within 30 days of notification.
If informal resolution fails, any dispute arising from these Terms or the Service shall be resolved exclusively in the courts located in Sydney, New South Wales, Australia. You irrevocably submit to the exclusive jurisdiction of those courts and waive any objection to venue or inconvenient forum. Service of notices may be effected by email to jarred@referlabs.com.au; a postal address for formal service is available on request.
Any claim relating to the Service must be filed within one (1) year after the cause of action arises, or such claim is permanently barred. This limitation period applies to the fullest extent permitted by applicable law.
To the fullest extent permitted by law, you agree to bring any dispute against Refer Labs in your individual capacity only, and not as a plaintiff or class member in any purported class, representative, or collective proceeding. This waiver does not apply where prohibited by law, including under Australian Consumer Law.
The Service may be subject to export control laws and regulations including those of Australia, the United States, and the European Union. You agree not to use or access the Service in any country or jurisdiction subject to comprehensive sanctions, or if you are a restricted party under applicable sanctions regulations.
You represent that you are not located in, organized under the laws of, or owned or controlled by persons or entities in any sanctioned country, and that you are not on any restricted party list including the OFAC SDN list, EU sanctions list, or UN sanctions list.
You may not assign, transfer, delegate, or sublicense these Terms or your rights under these Terms without Pepform's prior written consent. Any attempted assignment in violation of this provision is void.
Pepform may freely assign or transfer these Terms and all rights and obligations hereunder in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets without your consent.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' intent.
No waiver of any term or condition shall be deemed a continuing waiver or waiver of any other term. Pepform's failure to enforce any right or provision shall not constitute a waiver of such right or provision.
These Terms, together with our Privacy Policy and any other policies incorporated by reference, constitute the entire agreement between you and Pepform regarding the Service and supersede all prior agreements, understandings, negotiations, and discussions, whether oral or written. No representations, warranties, or inducements have been made by either party except as expressly stated herein.
Pepform shall not be liable for any failure or delay in performance due to causes beyond our reasonable control including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, government actions, internet or telecommunications failures, third-party service outages, cyberattacks, or pandemics.
For questions, concerns, or notices regarding these Terms, please contact us at:
Pepform Pty Ltd (trading as Refer Labs)
ABN: 32 660 008 159
Email: jarred@referlabs.com.au
Website: referlabs.com.au
IMPORTANT NOTICE
BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE. IF YOU DO NOT AGREE, YOU MUST IMMEDIATELY DISCONTINUE USE OF THE SERVICE.