Frequently asked questions

Refer Labs is an independent Australian comparison publisher. We research categories where the choice is genuinely hard, across health, home energy, business finance and software, and write them up in plain language so you can choose the right option with confidence.

Yes, Refer Labs is free for readers. Some links may earn us a commission when you sign up with a provider, which keeps the site free, and it never changes what we write or how we compare options.

Consumer money decisions are the focus: weight-loss and hair-loss telehealth, pet insurance and home batteries, alongside guides to business finance and the software that runs a business. We expand one vertical at a time rather than covering everything shallowly.

Yes. Refer Labs is an Australian publisher, and our comparisons are written for Australians, using Australian pricing, availability and rules.

No. A brand cannot pay to change its position in a Refer Labs guide. Commercial relationships are disclosed where relevant, but rankings are never for sale.

We look at pricing, eligibility, inclusions, trade-offs and who each option suits, and we check figures against the provider's own site rather than an aggregator. Our editorial standards are set out on our How We Research page.

We use the providers' own published prices and date them where possible. Prices, offers and inclusions change, so always confirm the current cost with the provider before signing up.

No. We do not invent ratings, testimonials or read-times. Where we cite a third-party figure, we attribute it. Reader trust is the whole point, so we do not fake any part of it.

We may earn a commission when readers sign up with selected partners through our links, at no extra cost to you. This keeps the site free to use. Commercial relationships are disclosed, and they do not change our comparisons or conclusions.

No. A commission never changes a ranking or a conclusion. Affiliate links are disclosed on the pages that carry them, and a brand cannot buy a better position in a guide.

No. Our health content is general information only, not medical advice. Prescription medicines in Australia are available only after assessment by a registered practitioner. Always consult a qualified health professional about your own situation.

Yes. We partner with Australian brands on comparisons, distribution and growth, always disclosed and never as a bought ranking. See the For Business page, or email jarred@referlabs.com.au.