Business phone
Business phone systems: calls, texts and numbers in one place
Cloud phone systems let a team make and take calls from the browser and mobile, with virtual numbers instead of hardware. This hub compares the main options by who they suit, from lean remote teams to busier sales and support floors.
CloudTalk
Top pickAI call centre for sales & support
A cloud call-centre platform with smart routing, recording, analytics, SMS/WhatsApp and AI voice agents. Strongest where call volume and reporting matter.
- Role
- Cloud call centre
- Best for
- Sales & support teams
- Pricing
- Per-user/mo, 14-day trial (verify)
KrispCall
Virtual numbers & shared inbox
A cloud phone system focused on getting virtual local and international numbers and running a shared team inbox. Leaner and good for remote and distributed teams.
- Role
- Cloud phone / numbers
- Best for
- Remote & distributed teams
- Pricing
- Per-user/mo (verify)
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Common questions
CloudTalk or KrispCall, which should I choose?+
CloudTalk leans toward call-centre features and analytics for busier sales and support teams; KrispCall leans toward simple virtual numbers and a shared inbox for smaller and remote teams. Choose by call volume and how much reporting you need. Both run in the browser and mobile with a free trial to test.
Do I need a business phone system or just a mobile?+
A dedicated system is worth it once more than one person handles calls, you want a shared inbox and records, or you need numbers in more than one region. For a single person making occasional calls, a mobile or a basic plan is usually enough.
How does a cloud phone system work?+
Instead of desk phones and on-site hardware, calls run over the internet through an app on your computer or mobile. You buy virtual numbers, set up routing and voicemail in a dashboard, and your team makes and takes calls from anywhere. Because it is software, adding a user or a number is a settings change rather than new equipment.
Can I keep my existing phone number?+
In most cases yes. Cloud phone systems generally support number porting, moving your existing business number across to the new provider. It can take a few business days and availability depends on the number type and country, so confirm porting support and timeframes with the provider first, and keep the old service active until the port completes.
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