Exclusive Refer Labs code for new Hims patients
Free consultation with an Australian practitioner for new patients, with code REFERLABS
180-day money-back guarantee on select hair plans. T&Cs apply: hims.com.au/terms-and-conditions
If the code isn’t shown at checkout, enter it yourself.
How does Hims decide which hair plan I get?
Hims groups its hair plans by the stage of hair loss, from the first signs of thinning to more advanced loss.
Which plan is recommended, if any, is the practitioner's decision, based on your quiz answers, the stage and pattern of your hair loss and your health history. You can ask to change plans at any time, and the Care Team books another practitioner appointment to discuss it.
How does Hims hair loss work?
Take the online quiz
About two minutes of questions about your hair, how long it has been changing and your health history. There is no charge.
Book the phone consultation
Hims says you can speak to a practitioner within 20 minutes of finishing the quiz and booking, subject to availability.
Talk to an Australian practitioner
The practitioner has your answers before the call and decides whether a hair plan is right for you.
Choose a plan and how often it is ordered
If a plan is recommended and you want to proceed, you pick it and the order frequency in your Hims profile.
Check in and adjust
Check in with your practitioner whenever you like, and cancel before any upcoming order if you want to stop.
How does the Hims 180-day money-back guarantee work?
Hims offers a 180-day money-back guarantee on select hair plans if you're not satisfied, claimed by emailing hello@hims.com.au within the first 180 days. T&Cs apply: hims.com.au/terms-and-conditions.
Cancelling is separate. You can cancel before any upcoming order is processed without a fee. The guarantee returns money already paid; cancelling stops future charges.
What's included with a Hims hair plan?
- Practitioner access
- Unlimited practitioner check-ins, included in the cost of the plan, and plan changes made on request.
- Care Team
- 24-hour support from a team Hims says includes nurses, pharmacists and practitioners.
- Flexibility
- Pause or delay an order from your profile, or cancel before the next order is processed with no fee.
Hims hair loss: common questions
Is there a Hims discount code for hair loss?
Yes. REFERLABS is exclusive to Refer Labs: a free consultation with an Australian practitioner for new Hims patients. One use per patient, and it can't be combined with any other Hims offer. Read 9 October 2026.
How much does Hims hair loss cost in Australia?
You see the price after your phone consultation, before you pay anything. With code REFERLABS the consultation itself is free for new patients.
Does Hims offer a money-back guarantee on hair plans?
Yes. Hims offers a 180-day money-back guarantee on select hair plans if you're not satisfied, under its terms and conditions.
Can I cancel my Hims hair plan?
Yes. You can cancel any time before your next order is processed, with no cancellation fee.
How often am I charged for a Hims hair plan?
Hims hair plans run as a subscription, with an order every two or three months depending on the plan.
Is Hims hair loss the same as Pilot hair loss?
Yes. Pilot is now Hims: Pilot rebranded as Hims on 1 September 2026, after Hims & Hers Health bought Pilot's owner, Eucalyptus, on 2 June 2026. Signing up on pilot.com.au leads to the Hims quiz.
Sources
Each provider page read on 9 October 2026. The Business Wire release is dated 2 June 2026.